qq soft reject

Hello list,

I found these errors in the clamd log:

2014-09-19 08:18:19.982129500
/var/qmail/simscan/1411136299.872534.23513/textfile0: OK
2014-09-19 08:18:40.638768500
/var/qmail/simscan/1411136312.491305.23580/msg.1411136312.491305.23580:
Can't create temporary directory ERROR
2014-09-19 08:18:40.639354500
/var/qmail/simscan/1411136312.491305.23580/addr.1411136312.491305.23580: OK
2014-09-19 08:18:40.639506500
/var/qmail/simscan/1411136312.491305.23580/textfile0: OK
2014-09-19 08:18:40.639525500
/var/qmail/simscan/1411136312.491305.23580/textfile1: OK
2014-09-19 08:18:40.641629500
/var/qmail/simscan/1411136312.491305.23580/textfile2: OK
2014-09-19 08:18:40.660126500 LibClamAV Error: cli_scanhtml: Can't
create temporary directory /tmp/clamav-caa6da4ae04c21903932301ac7307c95.tmp

And, was wondering, since they lasted for the duration of the qq soft
reject, if this could be the problem?

EricB

Post by Eric Broch
Hello list,
For about 37 minutes no user on a QMT host could send message receiving
the error (mail server temporarily rejected message). I looked in the
submission log and found a qmail-smtp: qq soft reject error.
I closed all running gnome desktop programs and restarted qmail and
about 1 minute later everything started working as it should. I noticed
on the QTP site this link (http://qtp.qmailtoaster.com/trac/ticket/37)
is this the track I should follow to investigate this further?
EricB
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Eric Shubert

2014-09-20 00:01:28 UTC

I'd say that's very likely to be the cause. Any errors involved with
scanning can cause a soft reject like this.
--
-Eric 'shubes'

Post by Eric Broch
Hello list,
2014-09-19 08:18:19.982129500
/var/qmail/simscan/1411136299.872534.23513/textfile0: OK
2014-09-19 08:18:40.638768500
Can't create temporary directory ERROR
2014-09-19 08:18:40.639354500
/var/qmail/simscan/1411136312.491305.23580/addr.1411136312.491305.23580: OK
2014-09-19 08:18:40.639506500
/var/qmail/simscan/1411136312.491305.23580/textfile0: OK
2014-09-19 08:18:40.639525500
/var/qmail/simscan/1411136312.491305.23580/textfile1: OK
2014-09-19 08:18:40.641629500
/var/qmail/simscan/1411136312.491305.23580/textfile2: OK
2014-09-19 08:18:40.660126500 LibClamAV Error: cli_scanhtml: Can't
create temporary directory /tmp/clamav-caa6da4ae04c21903932301ac7307c95.tmp
And, was wondering, since they lasted for the duration of the qq soft
reject, if this could be the problem?
EricB

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Eric Broch

2014-09-20 00:33:19 UTC

Post by Eric Shubert
I'd say that's very likely to be the cause. Any errors involved with
scanning can cause a soft reject like this.

Any ideas why a tmp file/dir could not be created

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Eric Shubert

2014-09-20 02:42:12 UTC

Post by Eric Shubert
I'd say that's very likely to be the cause. Any errors involved with
scanning can cause a soft reject like this.

Any ideas why a tmp file/dir could not be created
---------------------------------------------------------------------

My best guess would be that the filesystem filled up momentarily.

Perhaps it's on a network connection that was unavailable?
Permissions?

--
-Eric 'shubes'

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Eric Broch

2014-09-20 05:35:49 UTC

Post by Eric Shubert
I'd say that's very likely to be the cause. Any errors involved with
scanning can cause a soft reject like this.

Any ideas why a tmp file/dir could not be created
---------------------------------------------------------------------

My best guess would be that the filesystem filled up momentarily.
Perhaps it's on a network connection that was unavailable?
Permissions?

The files system is the /tmp directory which is 10GB and is not on a
network connection. The permissions on the /tmp are rwxrwxrwxt. I'm not
sure if any of these are the problem. It's bothersome not to known what
may be causing this.

Anyway, if It happens again can clam be disabled by simply putting
clam=no in the simcontrol file and rebuilding the cdb database?

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Eric Shubert

2014-09-20 13:56:35 UTC

Post by Eric Shubert
I'd say that's very likely to be the cause. Any errors involved with
scanning can cause a soft reject like this.

Any ideas why a tmp file/dir could not be created
---------------------------------------------------------------------

My best guess would be that the filesystem filled up momentarily.
Perhaps it's on a network connection that was unavailable?
Permissions?

The files system is the /tmp directory which is 10GB and is not on a
network connection. The permissions on the /tmp are rwxrwxrwxt. I'm not
sure if any of these are the problem. It's bothersome not to known what
may be causing this.
Anyway, if It happens again can clam be disabled by simply putting
clam=no in the simcontrol file and rebuilding the cdb database?
---------------------------------------------------------------------

Yes.

I wonder if the gnome desktop programs might be a clue to this. You
might try going to runlevel 3 next time and see if that cures it. It's
entirely possible that something in gnome went bonkers writing to a tmp
file.

BL, there appears to be something in your system that's not playing nice
with /tmp/. The only things I can think of that would prohibit creating
a local directory is space and permissions.

clamav can be configured to use whatever other directory you want for
tmp, but I wouldn't go there except as a last resort, as it would make
upgrading a pain should any stock changes need to be made to clamd.conf.

Eric Broch

2014-09-20 14:14:38 UTC

Post by Eric Shubert
I'd say that's very likely to be the cause. Any errors involved with
scanning can cause a soft reject like this.

Any ideas why a tmp file/dir could not be created
---------------------------------------------------------------------

My best guess would be that the filesystem filled up momentarily.
Perhaps it's on a network connection that was unavailable?
Permissions?

The files system is the /tmp directory which is 10GB and is not on a
network connection. The permissions on the /tmp are rwxrwxrwxt. I'm not
sure if any of these are the problem. It's bothersome not to known what
may be causing this.
Anyway, if It happens again can clam be disabled by simply putting
clam=no in the simcontrol file and rebuilding the cdb database?
---------------------------------------------------------------------

Yes.
I wonder if the gnome desktop programs might be a clue to this. You
might try going to runlevel 3 next time and see if that cures it. It's
entirely possible that something in gnome went bonkers writing to a
tmp file.
BL, there appears to be something in your system that's not playing
nice with /tmp/. The only things I can think of that would prohibit
creating a local directory is space and permissions.
clamav can be configured to use whatever other directory you want for
tmp, but I wouldn't go there except as a last resort, as it would make
upgrading a pain should any stock changes need to be made to clamd.conf.

I was running, for quite some time, wireshark-gnome. I wonder it that
could be it.

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Eric Shubert

2014-09-20 14:26:42 UTC

Post by Eric Shubert
I'd say that's very likely to be the cause. Any errors involved with
scanning can cause a soft reject like this.

Any ideas why a tmp file/dir could not be created
---------------------------------------------------------------------

My best guess would be that the filesystem filled up momentarily.
Perhaps it's on a network connection that was unavailable?
Permissions?

The files system is the /tmp directory which is 10GB and is not on a
network connection. The permissions on the /tmp are rwxrwxrwxt. I'm not
sure if any of these are the problem. It's bothersome not to known what
may be causing this.
Anyway, if It happens again can clam be disabled by simply putting
clam=no in the simcontrol file and rebuilding the cdb database?
---------------------------------------------------------------------

Yes.
I wonder if the gnome desktop programs might be a clue to this. You
might try going to runlevel 3 next time and see if that cures it. It's
entirely possible that something in gnome went bonkers writing to a
tmp file.
BL, there appears to be something in your system that's not playing
nice with /tmp/. The only things I can think of that would prohibit
creating a local directory is space and permissions.
clamav can be configured to use whatever other directory you want for
tmp, but I wouldn't go there except as a last resort, as it would make
upgrading a pain should any stock changes need to be made to clamd.conf.

I was running, for quite some time, wireshark-gnome. I wonder it that
could be it.
---------------------------------------------------------------------

That would certainly create a lot of data. Could've filled up the
filesystem I suppose, depending on how long "quite some time" is. ;)

Eric Broch

2014-09-20 15:25:47 UTC